Employees

I have just come back from the first day of the COSE (Council for Smaller Enterprises) third annual small business conference, which I had the privilege of chairing this year. Over 1200 people have registered. the second and final day is Thursday.

This was a great day with keynote addresses by Michael Symon (the Iron Chef), and John Moore, the marketing guru behind Starbucks and the Whole Foods Market.

Both Micael and John stressed the importance of employees to an organization. Michael said that “Employees are the best reflection of your business there is”. Train employees and treat them they way you would want to be treated. John Moore echoed this by saying “Make employees happy and you will make customers happy”.

Well, they said a lot more than that! But I found these tidbits about employees refreshing.

Thursday will be kicked off by a keynote talk by Debbie Fields (of Mrs. Fields Cookies).