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Carolyn Jack

Editor and CEO, Geniocity.com
A project of The Genius Group LLC

Creative Nerve

December 18th, 2008 | Uncategorized | 1 comment

Ripples from Rosenberg’s rebuttal

Robert Finn, who preceded Donald Rosenberg as classical-music critic of The Plain Dealer, had this to say in an e-mail to an acquaintance (published here with Finn’s permission) about Rosenberg’s demotion and his subsequent suit against the newspaper and the Cleveland Orchestra’s parent organization, the Musical Arts Association:

       ” … I think there is a much wider and more important side to this whole affair, one that [g]oes far beyond contractual clauses and legal niceties. 
       It is almost a moral issue. Both the PD and the Cleveland Orchestra have disgraced themselves in this matter — the PD for living up to its longstanding reputation for caving in to outside pressures and the orchestra for exerting that pressure in the most heavy-handed Bush/Nixon style against someone whose opinions displeased it. 
      Don Rosenberg was simply doing his job. Whether you or I agree with him is quite beside the point. The main issue is that he was demoted for doing what he was hired to do. The PD cannot claim that he is incompetent — after all, they are allowing him to review all sorts of other musical events. The only issue is that the orchestra management wanted him silenced and they got their wish. I know Don well enough to say that he was simply stating his own opinion based on what he heard. There is no hidden agenda or axe-grinding going on here. The statement that he ‘attacked the orchestra’ is utterly false.
    What self-respecting critic (of music or anything else in the arts) will ever want to work for the PD after this incident, knowing that the paper does not want honest expression of opinion that might displease someone? … Arts criticism is of course a highly subjective thing. Two trained musicians can sit next to each other at the same concert and come up with sharply opposed opinions about it. Yet it is a valuable thing and should be practiced vigorously. It is not the same thing as determining who is on the take at city hall or who should play second base for the Indians. It takes specialized knowledge to write, and is always open to disagreement, provided that those who disagree can back up their arguments from their own knowledge. If it is censored by nonmusicians, it becomes worthless.
     Maybe there should be a clause in the [Newspaper] Guild [union] contract guaranteeing that management will in no way interfere with the free expression of opinion by arts critics.”

                                                                                                                         – Robt Finn

                   

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December 15th, 2008 | Uncategorized | Add your comment

When doing what’s right seems bad for business

Business has had a dark side ever since the earliest hominid tried to trade a banana he secretly knew to be rotten for his neighbor’s useful sharp stick. Mr. Hominid probably needed that stick a minute later to fend off the fangs of his cheated and furious customer. 

People have been deliberately selling the public shoddy or dangerous goods and useless or harmful services ever since. Patent medicines made mostly of alcohol, toys full of lead, cigarettes, cars that explode in flames when fender-bent from the rear, no-money-down mortgages, oil-well investments, melamine-laced infant formula - the list is enormous, outrageous and ongoing.

It’s hard to imagine the people who thought up and sold these things as anything but criminals or worms or both. It shocks us that they could do what they did, all the more because – as in Arthur Miller’s “All My Sons” - they are so often people like us, with families they want to protect. 

In fact, the difference between them and many other run-of-the-mill business people may be only a difference of degree. We first-time entrepreneurs – baby business leaders that we are – need to watch carefully how the big boys and girls act and then watch ourselves even more closely.

What will we do if a politically connected acquaintance or a big customer asks us, in essence, to take a dive for money – to pad the figures, buy inferior supplies from her nephew, to remain silent about the pollution in the housing development’s soil in exchange for a share of the construction work? What if using the cheaper, more brittle plastic means we’ll turn a profit on each teething ring instead of just breaking even – though there’s a slight chance the ring can shatter into shards in the baby’s mouth? 

Even trickier: What if our friends or families pressure us to be loyal instead of honest? What’s more important? Protecting their reputations or the public’s trust in our companies?

It’s probably easy for all of us to think we’d have the moral strength to resist temptation, bullying or sentiment and champion the good. But an awful lot of people end up dealing with their dilemmas by saying and doing nothing. Why? Well, most of us have seen what happens to resisters and whistleblowers.

I’m looking at this issue and at myself because I work in an industry founded on, and sustained by, its courage to speak the truth. The media tend to be scorned and railed against by the public – not just because we have some incompetent and unprincipled members, like every other business, but because, in speaking truths as accurately as we can, we upset people of all kinds who disagree or just don’t want to hear.

That is a virtue. The press doesn’t exist to reinforce prejudices, fawn on authority, suppress facts and puff those who pay. Organizations that do those things are not gathering and sharing news: They’re practicing public relations at best and propaganda at worst. And yet, journalists feel it when people don’t like us or what we do. We’re human – we’d prefer to be admired, rather than the opposite. We’d prefer people to buy our news and pay to advertise in our publications.

But not if they expect us to take that dive in exchange. So we have to have thick skins and strong spines to keep on working when leaders and readers and advertisers harangue us and try to get us to change our standards. It takes guts to conduct our business the way it must be conducted. And I think I can speak for the majority of journalists when I say it’s easier to stand up for the truth when you remember that you’re serving a public that must have accurate information if its members are to help one another, govern themselves and stay free. 

That’s why so many of us – and so many others who understand the value of an independent press - have been shocked at Donald Rosenberg’s demotion from his position as the longtime classical-music critic of The Plain Dealer. Whether the newspaper was legally at fault in demoting him is not mine to say, but I believe there can be few in our industry who don’t think this action was a flagrant violation of every fundamental journalistic tenet and ethical standard.

The newspaper’s editors evidently thought Rosenberg’s reviews were hurting their relationship with the renowned and civicly influential Cleveland Orchestra and its supporters. They must have decided that letting him do his job properly and state his informed views honestly was bad for The Plain Dealer’s bottom line. They actually got it backwards – and in taking the dive, have damaged their company’s credibility.      

Those of us in the business who speak out about such violations protest not to tear this or any other media company down, but to save it. It’s typical for companies, like nations, to equate patriotism with cheerleading or acquiescence when true patriotism actually lies in refusing to let the thing you love be less than its best. Ethical journalists are thus true patriots, including patriots of their own industry: whistleblowers by definition and vigilant members of the whole village it takes to raise our profession and our community to greatness.

Our business is having trouble enough adapting to the digital revolution – it won’t survive at all if it compromises quality. We might as well sell the public rotten bananas.

December 12th, 2008 | Uncategorized | Add your comment

Rosenberg’s rebuttal

This isn’t about starting a business, but it is about an issue with implications for all news and opinion outlets, including Geniocity.com. As discussed in this blog a few months ago, on Sept. 29 and 30, former Plain Dealer Music Critic Donald Rosenberg was demoted this past fall from his longtime position as the newpaper’s chief reviewer of the Cleveland Orchestra because The Plain Dealer’s top editor said his reviews had become predictably negative about orchestra musical director Franz Welser-Most.

The editor and the orchestra’s executives reportedly said a lot of other things about Rosenberg’s conduct as a critic that can only be described as ridiculously untrue by those who, like me, know him and his work well.

To prove that point, Rosenberg filed suit yesterday against The Plain Dealer; its executive editor, Susan Goldberg; the orchestra’s parent company, the Musical Arts Association; and its leaders including executive director Gary Hanson.  

Rosenberg claims, in essence, that the Musical Arts Association and its leaders defamed him and conspired with The Plain Dealer and its editor to remove him from his job, further defaming and lying about him in the process and depriving him of his good reputation as well as his chosen and deserved livelihood.

It’s an interesting lawsuit, even to those of us who aren’t lawyers. It challenges the public to consider what the proper role of a critic is; whether newspapers and their editors are bound to abide by the First Amendment and their own ethics rules about free speech, fair comment and journalistic responsibility  when it comes to personnel matters; and whether an employee’s community standing and personal honor can somehow legally be separated from his status as an employee in the event that he is publicly disciplined by his employer. 

Not being learned in the law whatsoever, I’ll leave the evaluation of the case’s merits to Geniocity’s Peter Friedman, if he cares to undertake it. But as to the journalistic implications of Rosenberg’s demotion, I will say this: 

A democratic society cannot function or survive without public sources of reliable news. Those public sources cannot shrink from publishing verifiable facts and honest opinion about public figures, institutions, events or issues without creating the appearance of protecting special interests and so losing the public’s trust.

Frankly, I can’t wait to see what Judge John Sutula of Cuyahoga County’s Court of Common Pleas makes of this. To read the case file, click on this: filed_complaint1.

September 30th, 2008 | Uncategorized | 1 comment

Rosenberg continued

For more about the Donald Rosenberg controversy, check out these blogs and stories:

Baltimore Sun Classical Music Critic Tim Smith’s blog, http://weblogs.baltimoresun.com/entertainment/classicalmusic/

Letter to the Poynter Institute from music critic Tim Page, http://poynter.org/forum/view_post.asp?id=13605

 The New York Times, http://www.nytimes.com/2008/09/25/arts/music/25crit.html?_r=1&scp=1&sq=Donald%20Rosenberg&st=cse&oref=slogin

The Guardian, http://www.guardian.co.uk/music/tomserviceblog/2008/sep/24/tom.service.censorship.critics

Andrew Patner blog, The View from Here, http://viewfromhere.typepad.com/

Arts Journal, http://www.artsjournal.com/overflow/2008/09/another-rosenberg-executed.html

Cleveland Scene, http://www.clevescene.com/stories/15/73/what-part-of-critic-dont-they-understand

Blogs about the Cleveland Orchestra, http://wordpress.com/tag/cleveland-orchestra/

Grumpy Abe blog, http://grumpyabe.blogspot.com/2008/09/music-in-minor-key.html

The Wall Street Journal story:

A Sour Note

Not long ago I was asked if music critics have a code of conduct. They don’t, as far as I know, but there are strict rules about conflicts of interest. If a critic appears to have some connection to a group he or she reviews, then those reviews aren’t legitimate. And note the word “appears.” As all critics know, the appearance of conflict of interest is what matters most. A critic might be objective, but if there appears to be some reason to think otherwise — if, let’s say, a critic has been paid to do something by the group being reviewed, or, in an extreme case, serves on its board — then the reviews shouldn’t be written.
Bear this in mind as we look at an explosion that happened in Cleveland. The Cleveland Plain Dealer had a classical-music critic, Donald Rosenberg, who served at the paper for 16 years. He’s admired by colleagues at other publications, and respected by Cleveland musicians. But he ran into a problem. In 2003, a new music director, Franz Welser-Möst, came to the Cleveland Orchestra, and for the most part Mr. Rosenberg didn’t like the way Mr. Welser-Möst conducts.
So Mr. Rosenberg and the orchestra were locked in an uncomfortable dance. Mr. Rosenberg of course wrote negative reviews (though not always; sometimes he liked what he heard). The orchestra had to put up with them. For six years this went on. And then, on Sept. 18, the Plain Dealer’s editor, Susan Goldberg, told Mr. Rosenberg that he was no longer the paper’s classical critic. He was now just an arts reporter, and while he still could write music reviews, the orchestra was off-limits. A new classical critic, Zachary Lewis, had been appointed, and he’d write the orchestra reviews.
An uproar followed. The Baltimore Sun’s classical-music critic, Tim Smith, broke the news on his blog, and protests broke out. Other critics were scandalized. The heat got so great that the New York Times took note of it, in a long story that ran Thursday on the front page of its Arts section. A storm of comments appeared on Mr. Smith’s blog, many coming from Cleveland, some even from members of the Cleveland Orchestra, who (without necessarily taking sides on their music director) supported Mr. Rosenberg’s right to say whatever he liked.
And here we come to a conflict of interest, or at least the appearance of one. The Plain Dealer’s publisher, Terrance Egger, serves on the orchestra’s board. So did his predecessor, Alex Machaskee. Which has led people to ask — on Tim Smith’s blog and elsewhere — if the paper really can cover the orchestra objectively.
Ms. Goldberg, the Plain Dealer’s editor, said she won’t comment — properly, perhaps — on what she calls an “internal personnel matter.” And the orchestra denies all involvement. Its executive director, Gary Hanson, and the chairman of its board, Richard Bogomolny, both posted comments on Tim Smith’s blog. “I have never met with [the newspaper's editors] to protest Donald Rosenberg’s opinions,” Mr. Hanson wrote. “To those who practice the fine art of ‘ready, fire, aim,’” wrote Mr. Bogomolny, “it might be useful for you to contact us before making accusations. For the record: No one from the management and board leadership of the Cleveland Orchestra has ever asked the Plain Dealer management to remove Don Rosenberg as critic of The Cleveland Orchestra.”
Both men said they admired Mr. Rosenberg, whether or not they agreed with his views. But wait! These dignitaries are commenting on a blog. Mr. Hanson also posted a comment — the same one — on a blog written by Steve Smith (no relation to Tim Smith), who writes classical-music reviews for the New York Times. Why do they seem so defensive?
The appearance of a conflict of interest, it seems, really does create problems. But before I go on, I should declare my own relationships. I’m friendly with Mr. Rosenberg, Mr. Hanson and Mr. Welser-Möst. I like and admire them. And I’ve interviewed Mr. Bogomolny, as well as Alex Machaskee, the Plain Dealer’s former publisher, and liked and admired them, too. Plus, I’ve been hired to work on projects with the Cleveland Orchestra. So it’s with sadness that I write what follows.
I think that the Plain Dealer and, above all, the orchestra are in a rocky position. Maybe all this will blow over. Maybe Mr. Lewis, as he reviews the orchestra, will be seen as objective, and no one will think that his paper demanded favorable reviews. His first piece, which ran Thursday, was a profile of Mr. Welser-Möst, which raised eyebrows from some observers. But the profile seemed balanced, and it acknowledged — as certainly it should have — that Mr. Welser-Möst has gotten negative reviews from critics who aren’t Mr. Rosenberg, among them Anthony Tommasini, chief classical critic of the New York Times.
But remember the rule — it’s the appearance of conflict of interest that counts. The Plain Dealer’s publisher, once again, sits on the orchestra’s board.
As for the orchestra, how can anyone be absolutely sure that it didn’t play some role in what happened? The mere fact that Mr. Hanson and Mr. Bogomolny felt that they had to deny this (on blogs!) shows that they’re on the defensive. What happens if their denials aren’t believed? Which, to judge from comments on Tim Smith’s blog, is exactly what seems to be happening.
And what kind of newspaper coverage will the Cleveland Orchestra now get? In Cleveland, the coverage now might look tainted. If Mr. Lewis writes friendly reviews, he might have been told to write them. If he writes unfavorably, he might be bending that way to prove that he’s independent. How can anyone know?
Nationally, things might look even worse. This whole affair highlights something the orchestra surely doesn’t want widely publicized — that Mr. Welser-Möst has detractors. Who now won’t know that? And what will critics write? The orchestra tours every year. Won’t critics listen with even more critical ears? They’re primed, now, to listen for trouble. And, if only unconsciously, they might want to support Mr. Rosenberg.
What should the orchestra do? It needs, in my view, to restore its integrity, or rather the perception of it, which has been damaged, whatever the reality might be. Mr. Hanson and Mr. Bogomolny, joined, ideally, by Mr. Welser-Möst (hard as this could be for him), might consider publicly asking the paper to reinstate Mr. Rosenberg.
And they might ask Mr. Eggers, the Plain Dealer’s publisher, to resign from their board. In his defense, I might note that serving on important community boards is natural for someone in his position. He’s also on the board of the Cleveland Clinic, a world-famous hospital. And it’s not unknown for newspaper publishers to serve on arts boards. To cite just one example: Arthur Ochs Sulzberger, the former publisher of the New York Times (and father of the present one), was board chairman of the Metropolitan Museum of Art, which of course the Times covers.
Was that, in practice, a bad thing? Maybe not. But every veteran critic knows cases where, in similar situations, executives with arts connections have meddled, or tried to, with newspaper arts coverage. And — to state the principle one last time — the appearance is troubling. Top executives of newspapers appear to engage in conflicts of interest they’d forbid their critics to have.
Should they be doing this?
Mr. Sandow is a composer, critic and consultant who writes about classical music for the Journal.
September 29th, 2008 | Uncategorized | 1 comment

A critical moment: The control of ideas by authority grows

A week ago, a widely respected classical-music critic was forced by his newspaper to stop covering the city orchestra that he had been writing about for decades.  

You may or may not have heard of him – his name is Donald Rosenberg. But you have very likely heard of the ensemble he covered for so long. It’s the Cleveland Orchestra.

Though his employers at The Plain Dealer simply announced his reassignment in the Sunday paper of Sept. 21 without explanation and though orchestra executives deny interfering, it’s an open secret in the Cleveland area and in the classical-music world that Rosenberg was demoted to reporter because the orchestra management was unhappy with his critical assessments of music director Franz Welser-Most’s conducting - and that the newspaper was unhappy because the orchestra was unhappy. 

Plain Dealer Publisher Terry Egger is a member of the orchestra’s board. The rest of that board includes leaders of major businesses and organizations in the paper’s circulation area. Whether these facts had any direct bearing on Rosenberg’s demotion or not, the scent of conflicting interests has added suspicion to outrage among the critic’s supporters.

The situation has been getting a great deal of attention, with other critics weighing in on their blogs, and other newspapers – including the New York Times and the Wall Street Journal – writing stories. Much of the coverage has focused on the beside-the-point questions of whether Rosenberg’s frequent dissatisfaction with Welser-Most’s work was justified or not and whether his opinions were shared by other critics or not. 

Other commentators have hit a little closer to the bullseye by remarking that it’s the fundamental, professional duty of a critic to report honestly what he has seen, heard and experienced during an artistic event, so long as his evaluation addresses the artist’s work and methods rather than the artist personally, and so long as he offers informed reasons for his conclusions. They’ve noted, in other words, that a good critic’s job is not just to shut up if he can’t say something nice.

The proper nature of criticism is something that critics, artists, editors and audiences have debated for centuries. And it’s an important issue. But it’s only a small part of the much broader and more troubling question that Rosenberg’s ousting raises: How many uncomfortable facts and ideas are we willing to let authority stifle in exchange for a controlled and safe-seeming society?

Music criticism may not seem like much of a fight to pick in the struggle for freedom of expression. But it’s representative of a vital right that we’re in danger of losing through our own acquiescence. 

Look what’s been happening: Americans’ fear of violence, poverty and persecution has steadily grown over the last decade. We’ve allowed our government ever-greater control over our individual privacy in hopes of protecting ourselves from terrorists. We’ve become so fearful of losing our health-care benefits, pensions, jobs, businesses and homes - our way of life – that we’ve let whole industries and their government cronies rape our nation financially in the deluded hope that it would somehow benefit us, too. We’ve allowed a culture of religious vigilantism to sway our secular leaders, bend our laws and suppress our speech. And even when we see the evil all this has produced, we’re afraid to protest. Conformity rules.

Instead of helping us resist our fear, the press has allowed itself to be squelched, too. All over the U.S., news outlets have been practically genuflecting before the political power of religion ever since George W. Bush won his second term as president on a wave of rural, conservative, Christian votes. As the economy has worsened and the newspaper industry has begun its own particular Titanic slide into oblivion because it didn’t notice the iceberg of the Internet looming, dailies everywhere have frantically tried to woo back advertisers and readers with content so focus-grouped, so imitative, bland and seductively reassuring that, in time, readers have come to expect to have their tastes and biases stroked - and papers have started to forget that their real mission is to inform the public and not to curry favor with powerful businesses, institutions and consumer blocs.  

When someone like Rosenberg has his voice silenced, it means that the press – like the rest of the nation – has caved in to a power it should have defied, colluding with it to crush and control ideas out of fear of financial or social punishment.   

But without the free exchange of ideas, creativity of any kind – including the work of major newspapers and famous, influential orchestras -cannot thrive. And without creativity, we’ll be stuck as we are, with no hope of improvement, breathing the same stale, depleted air through failing lungs, like the occupants of a tiny room surrounded by thick stone, who can’t tell whether they’re protected from outside harm by an impregnable fortress or trapped and dying in a viewless, doorless prison.

Donald Rosenberg has been a colleague and close friend of mine for many years. As a longtime critic of theater and other art forms, I share many of the same convictions and principles with which he informs his work. I was his editor for four years at The Plain Dealer. And I also sang for a decade with the Cleveland Orchestra Chorus.

I note this, not just in the interest of full disclosure, but to illustrate the point that no matter what organizations we belong to or believe in, we must not allow them to hurt us and themselves by quelling ideas, facts and informed opinion. All human enterprises are creative; none can prosper if they are fueled by fear.